We will only ship to the address provided by you in the order.
Please understand that it is important to provide us with a shipping address where packages can be securely delivered by your postal service without risk of theft or loss. If you are concerned about the security of packages received at your mailing address, you must provide a different shipping address for your order upon check-out.
Safe Drop / Authority To Leave
If you have opted for Safe Drop / Authority To Leave (meaning Signature Not Required), specifically, when subscribing to this service, you have affectively enters into a new agreement with Australia Post and accepts risk and responsibility for their parcel. Please understand, we cannot be held responsible for any lost or damaged products left unattended.
In cases where the parcel is returned to us without approval or due to incomplete mailing address or if you have not collect your parcel in the allocated time-frame, there will be a re-delivery fee applicable.
If you wish not to resend to you, we will charge cancellation & restocking fees up to 50%. No refunds for any shipping cost.
Please allow an additional 10 business days after the estimates to allow for delivery delays, especially during the Christmas season.
Sometimes things are out of our control: like company strikes, natural disasters, postal services decided to bring your order travelling the entire globe, flights disaster, truck turnover, Brad and Angelina breaking up or Armageddon. We ask you for your kind understanding that this is beyond our control when these tragic events happen. We are able to lodge a case incident with postal delivery if you have not received your item after the delivery estimates. In this time, there is a waiting time of 20 business days for Domestic Orders & 30 business days for International Orders prior to the case getting a conclusive outcome.
Important Notice: In cases where parcel delivers to you after any refunds given (sometimes this occur where Auspost may have found your parcel and proceed to deliver to you & tracking), you must return the package unopened via the Auspost counter with RTS (Return To Sender). Failure to do so is an offence.
All products are packaged up to be protected via transit. In the event, you’ve received your order in damaged condition during delivery, kindly contact us within 48 hours of receipt along with detailed photos (external boxes and internal items). Damaged on boxes of items are not included if the item quality is perfectly sealed & not affected. Any damages due to postal delivery may require a submission of claim under Auspost’s policy.
We will lodge a case incident with postal delivery and in this time, there is a waiting time of 20 business days for Domestic Orders & 30 business days for International Orders prior to the case getting a conclusive outcome.
If damaged goods occur by Postal Services:
- Insurance Cover: if you selected the insurance cover option, once the claim via Auspost returns a positive outcome, we will resend the order to your order address or process a refund at your request.
- Non-Insurance Cover: As a good will, we may process a partial refund depending on case by case basis
See return process.
Items scanned as 'delivered'
If your parcel is marked as delivered and you have not received the parcel (after checking with other members at your premises), at this stage, Auspost may request for you to file for police report due to theft of missing parcel.
Please lodge a delivery issue enquiry if the item is showing in Auspost track tool or via a track advice email as 'delivered' but has not been received.
* Please note, all items requires signature on delivery, therefore please check if anyone else at the address has accepted or signed for the item.
This applies to Delivery to PO BOX, PARCEL LOCKERS, LOCKED BAG, COMMON BOX, AFPO, PMB.
Returns / Refunds
Please note we do NOT OFFER A FREE RETURNS POLICY.
Our policy last 7 days. If 7 days have gone by since your receipt of order, unfortunately we can’t offer you a return or refund.
We do not offer returns, replacements and refunds for:
- Open or Used Items
- Change of mind
- Free Items, Samples, Sale, Promotional Items or Offers
- (All our products are listed with ingredients. It is recommended to double check the ingredients prior to purchasing with us)
We accept returns for incorrect items from us & defective manufactured items only.
When approved for returns, ensure the products are adequately protected for posting. Buyers should cover the initial cost of returning faulty products to us. Please keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - we can cover a reasonable postage.
Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will only dispatch replacement products or refunds once the products have been received by us, and its condition verified.
Please contact us at your earliest convenience to notify of any issue.
There will be a minimum 10% cancellation fees for un-dispatched orders.
Cancellation from us:
We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
- Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
- Extreme Weather Condition. Due to major failure or service disruptions, we may cancel your order to avoid delivery delays or damages to our products.
- Incorrect pricing or rates. Due to the sometimes-volatile market for currency exchanges or shipping fees, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
- Non-Payment. If payment is not received within a reasonable amount of time (currently 30 days) after the order has been placed, we may cancel an order without notice.
We reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this