• Colour, texture & scent of products might change under the sunlight or certain weather condition and in different batches of manufacturing due to the natural raw ingredients.
• Check that you are not allergic to any of the ingredients in the cosmetics you use. Speak to your doctor if you have any concerns or if you’re not sure.
• If you have sensitive skin or are prone to allergies, visit your doctor or a clinical dermatologist before using new cosmetics.
• If you have an allergic reaction to a cosmetic product, stop using the product immediately and seek medical advice.
If you are new to our products and wishing to test them, we have our deluxe travel mini in set that you can purchase to patch test or test on your skin prior to committing to our regular size products.
When you purchase with us, we will pop in some sample satchels based on your skin type or upon your request in your order. However, subject to availability as not all of our products comes with sample satchels and there are times that we might be out of stock of those we do.
We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission. Products are manufactured in a facility that manufacturers a variety of different products so not not guarantee that our products are free from allergens such as gluten and/or nuts, honeys. We will not be held liable for any such risk taken by customers to engage in using our products with such allergies. Any reaction that occurs use should be ceased and medical professional consulted. Use is at risk of customer.
Images have been provided for illustrative purposes only and may vary from the actual product. We do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
Depending on our promotional and on sale items, we may not offer free exchange or replacement for these items.
Some on sale items that have a special higher discounted rate falls under our stock clearance intention as they will have a shelf life of 3-6 months left due to expiry date. These products are safe to be use and will still be able to use within a 6 months period once you've opened them.
We always aim to maintain a longer shelf life when you purchased your item.
The products that falls under the 3-6 months shelf life left in them will be put on sale in a higher discount rate with almost up to 40%-70% depending on products. Please note: as long as you used up the product within 6 months upon opening, the product is safe to be use. If the product has turned colour after a few months of opening, kindly do not use them.
All our products are tested on all skin types and there is nothing that will cause any harm, however everyone's skin reacts differently, therefore we can't make a claim either way.
You can purchase our Mini Deluxe to patch test on other areas before test on your skin prior to using the regular products.
Always consult with your aesthetic or doctor over the ingredients that are suitable for you.
If you have a reaction to a product, stop using the product immediately and seek medical advice.
ALWAYS check the skincare / cosmetics's ingredient information on the packaging.
REMEMBER to check that you’re not allergic to any of the ingredients in the skincare / cosmetics you use and speak to your doctor if you have any concerns or if you’re not sure.
VISIT your doctor or a clinical dermatologist before using new cosmetics if you have sensitive skin or are prone to allergies.
DO not simply mix your new skincare / cosmetic with other products till you are sure it works.
If you do experience an allergic reaction cease use. We are not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use. Unfortunately, we cannot offer replacement products or returns.
While we can safely say Yes, however everyone reacts to skincare differently. We don't use any ingredient that will block pores, but choosing the right products for the skin type can prevent any breakouts in the midst.
While most natural & organic products are safe to use, however the most important guide is to carefully check the labels and seek advise from your aestheticians or dermatologists about which ingredients are suitable for you. Remember, depending on individual, our body absorb and reacts differently during pregnancy. The rule of thumb is to stop using if you have a negative reaction to the skincare. However there are a lot of myths out there, so be sure to do your homework and know that being pregnant doesn’t mean giving up great skin care!
We have an article that list down which products can be use <HERE>. Do also take note of a link in the article that list down the main ingredients not to use during pregnancy.
Making a switch to a brand new product may sometime cause a temporary 'detox' of the skin. Sometimes, you may tend to use too much on your skin at one go which may cause the break out. Remember, with our products, a general rule of thumb, a little goes a long way. You really don't need a lot to get the goodness to work on your skin. Plus, with little usage, our products will last you months!
Having said that, it is advisable to introduce new product to your existing regime, slowly. Just because you had used our product in the past doesn't mean your skin would not react differently. Maybe, avoid too many layering of different products till your skin is adapted to new product, then slowly adding on existing products.
is found naturally in the skin and provides antiaging and gentle exfoliating benefits without sun sensitivity. Sensitive skin types as well as those who have had recent superficial cosmetic procedures will find comfort in this molecule’s gentle nature. Gluconolactone strengthens the skin’s moisture barrier leaving it more resilient, while also providing potent antioxidant benefits. Gluconolactone is a welcome choice for sensitive skin types or following recent superficial cosmetic procedures where the skin can be more sensitive.
Gluconolactone is kind of an acid, even though you would probably not guess it from its name.It’s a PHA, or polyhydroxy acid. PHAs are close relatives to the famous AHAs,both in terms of similar chemical structure and similar effects on the skin.
Start by using product only three times a week to avoid irritation. Then, gradually increase your frequency to once a day and / or twice a day. A little tingling is normal. If still too intense, dilute the product with a few drops of water or layer a hydrating mist underneath to cut the intensity.
WHO SHOULD USE IT: In general, it’s good for all skin types, particularly those with sensitive or mature skin who can’t tolerate the irritation that can come from AHAs and BHAs. To avoid unnecessary irritation, especially in the initial phase of toner application, we do not recommend the use of vitamin A and C or any other exfoliation products on the face when using our product containing Gluconolactone.
WORKS WELL WITH: Tried and true skincare staples—namely, vitamin C, retinoids, and alpha- and beta-hydroxy acids—as part of an overall anti-aging regimen. While gluconolactone does work synergistically with other acids and retinoids, we recommend separating them if your skin is sensitive.
HOW OFTEN CAN YOU USE IT: If you’re not using any other chemical exfoliants in your routine, it’s gentle enough for daily use. Otherwise, use it a few times per week. Once your skin has build up the tolerance and you find you can tolerate with combination of other exfoliation products or Vitamin products, then proceed to increase your frequency to once a day and / or twice a day. Tingling or warm sensation is normal due to the mixing of products, however if you experience burn, please stop mixing the products altogether and use them on separate days.
DON’T USE WITH: It plays nice with most other ingredients, although you do want to be cautious about over-exfoliation when it’s used in tandem with other acids or exfoliants such as retinoids.
In general, it’s good for all skin types, particularly those with sensitive or mature skin who can’t tolerate the irritation that can come from AHAs and BHAs counterpart.
If applying directly is too intense, try diluting the product with a few drops of cream or layer a hydrating oil underneath to cut the intensity.
Tingling sensation and redness are usually normal for sensitive prone skin due to the exfoliation property. However, if you are experiencing a prolong (more than 45minutes) slight burning and inflamed sensation, please wash your face and stop using them.
Though as with any topical acid, you want to be extra cautious if you have a condition where the skin is compromised, such as rosacea or atopic dermatitis. And yes, because it is still an acid, redness and dryness are always possible.
Pregnant and lactating women should consult a physician before utilising products that contain any ingredient, as should those with allergies or sensitivities, or anyone currently using prescription drug.
Unfortunately, as this is based on individual's condition, we are not able to comment further.
OUR RESPONSE TO COVID-19
Domestic deliveries to certain location may take up to 3 weeks. Domestic Express Post will now take 1-5 business days in delivery. Note: you'll notice the parcel may be process through a different state prior to delivery to you.
We're focused on making you feel the best and this includes safety and health. In light with the current COVID-19 Coronavirus outbreak, we've been closely monitoring this in real-time based.
We do not accept cancellation due to delivery delays during this unprecedented time. Your kind understanding is very much appreciated during this time.
INTERNATIONAL ORDER will take 2-3 months for standard postage.