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    RETURN REQUEST FAQ

    What is your return policy?

    We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults.

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality (moss, mould, fungus) and the failure does not amount to a major failure. Without limiting the foregoing, if an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:

    • you let us know within 7 days upon receipts
    • photos of faulty items, or damaged areas
    What do I do if I had an allergic or just reactions?

    We specially dermatested the products we've formulated. The ingredients of the product are listed on the website to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic or reaction, please send a detailed description of what occurred along with the pictures of your skin issues to info@whamisa.com.au. Please note that issues must be reported within 7 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

    Photos of your skin issue is mandatory.

    Our organic and mineral ingredients are extremely unlikely to cause an adverse reaction. Without any known irritants, our own products have virtually no risk. If you do experience an allergic reaction, please cease use. We are not responsible for any individual reaction to any particular ingredient; please read the ingredient list on this web site before purchase or use.

    What happens if I am unhappy with the product I purchase or I changed my mind?

    WE DO NOT OFFER RETURNS, REPLACEMENTS AND REFUNDS FOR:

    • Open or Used Items
    • Change of mind
    • Free Items, Samples, Promotional Items or Offers

    We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products, nor do we refund / exchange because a customer may not care for a product’s colour, texture or perceived performance on the individual. These are not faults.

    Who is responsible for the return postage?

    Postage is on us if the product you received was faulty or damaged. Boxes is not included in this damage as the actual product itself is not affected. 

    Please note we do NOT OFFER A FREE RETURNS POLICY for any returns that is out of the standard. 

    Should we approved a return for any change of mind, there will be 25% restocking fees incur and no refund on any postage. Return postage will be buyer's responsiblity. 

    Note: it is sender's responsibility to add insurance on the postage in case of any loss or damage during transit.

    How long do I get a refund or replacement?

    We aim to refund or replace all returns 14-20 working days after we have received the item at our warehouse and inspected.

    You will received a refund / replacement email notification when we processed the transaction.

    Any refunds will be paid back to your initial payment method.